Frequently Asked Questions

Yes. We verify your mobile number with a one-time password (OTP) at registration, which is what lets us keep your orders, addresses and returns in one place. If your OTP does not arrive, use the Resend code link on the verification screen.

Meradh is a marketplace: items are stocked and shipped by different sellers. When your basket contains items from more than one seller, we create one order per seller so each can be packed, shipped, tracked and invoiced separately. You still pay once, and you will see this noted in your cart before you check out.

You can pay online by UPI, credit or debit card, net banking or wallet through our payment partner, or choose Cash on Delivery where it is available for your pincode. Cash on Delivery carries a small handling fee, which is shown on the checkout summary before you place the order.

Sellers dispatch within 2-3 business days, and delivery usually takes a further 5-10 business days depending on your location. You will get tracking details as soon as your parcel is handed to the courier, and you can follow it any time from My Account > Orders.

Sign in and go to My Account > Orders, then open the order you want. Once the seller has handed the parcel over, you will see the courier name, the tracking number and the latest scan there.

You can cancel from My Account > Orders while the order is still being prepared. Once the seller has packed and handed it to the courier, it can no longer be cancelled — but you can refuse delivery or raise a return once it arrives.

Most items can be returned within the return window shown on the product page, provided they are unused, unwashed and still have their original tags and packaging. Some categories have a different window or are not returnable at all — the product page is always the authority for that item.

It is required on every return, whatever the reason, so we can settle damage, wrong-item and missing-item claims fairly between you and the seller without either side having to take the other's word for it. Record from the moment the sealed parcel is in your hands until the item is fully out of its packaging — it cannot be recorded once the parcel is open, so please film it as you unpack even if you expect everything to be fine. Keep the clip short and steady; it will upload much faster.

Once the returned item reaches the seller and passes their quality check, we start the refund. It typically reaches you in 5-7 business days, back to the original payment method. For Cash on Delivery orders, the amount is sent to the bank account you gave us with the return request.

Not at the moment — we don't currently offer direct exchanges. If you need a different size or colour, return the item for a refund from My Account > Orders and place a new order for the variant you want. The two are independent, so you don't have to wait for the refund before reordering.

Yes. A tax invoice is generated for every order and is available to download from My Account > Orders. If your order covered items from more than one seller, you will get one invoice per seller.

The quickest route is to raise a support ticket from My Account — it comes to us already linked to your order. You can also email [email protected] or call +91 98251 19948, Monday to Friday, 10:00 AM to 6:00 PM IST.