Return & Refund Policy

You may request a return within 48 hours of receiving your item. To be eligible, the item must be:

• Unused, unworn and unwashed, in the same condition you received it;
• With all original tags, labels and packaging intact;
• Accompanied by proof of purchase (order number / invoice);
• Accompanied by an unboxing video recorded while you opened the parcel (see below).

Returns are fully managed online — you do not need to arrange your own courier:

1. Go to My Account → Returns, select the order and the item(s) you want to return, and choose a reason.
2. Upload the short unboxing video you recorded while opening the parcel. This is required for every return, whatever the reason, and a request cannot be submitted without it — it is how we verify what arrived and what condition it was in, and it protects both you and the Vendor against disputes. Photos may also be requested for damage claims.
3. Once approved, we arrange a free reverse pickup through our logistics partner. Keep the item ready in its original packaging.
4. You can track the return status in the same Returns section.

Items sent back without an approved return request cannot be accepted.

Returns are free — Meradh arranges and bears the cost of the reverse pickup for eligible returns. You will not be charged a return shipping fee.

We do not currently offer exchanges. If you need a different size or colour, please return the item for a refund using the steps above and place a fresh order for the variant you want — the two are independent, so you do not need to wait for the refund before reordering.

We expect to offer direct exchanges in future. Until this page says otherwise, a return and a new order is the only route.

Please inspect your order on delivery. If an item arrives damaged, defective, or is not what you ordered, raise a return within 48 hours with an unboxing video/photos. We will prioritise these claims and make it right with a replacement or a full refund at no cost to you. If the outer package is visibly tampered with or damaged at the time of delivery, you may refuse to accept it and contact us immediately.

For hygiene, safety and other reasons, certain items cannot be returned unless they arrive damaged or defective, including:

• Innerwear, lingerie and socks;
• Beauty, skincare and personal-care products once opened or used;
• Customised or personalised products;
• Items marked "non-returnable" or "final sale" on the product page;
• Gift cards.

The non-returnable status, where applicable, is shown on the product page before you buy.

Once your returned item is picked up and received back, it is inspected against this policy. We'll notify you whether the refund is approved.

• Prepaid orders (online payment): approved refunds are credited to your original payment method via our payment gateway, typically within 5–7 business days after the return is received.
• Cash on Delivery (COD) orders: refunds are made to the bank account / UPI you provide, since there is no online payment to reverse.

After we process a refund, it may take additional time for your bank or card issuer to reflect it on your statement. Shipping charges (if any were paid) are non-refundable except where the return is due to our or the Vendor's error.

You can cancel an order before it is dispatched from My Account. Once cancelled, any amount paid online is refunded to your original payment method. Orders already handed over to the courier cannot be cancelled but may be returned once delivered, per this policy.

For any return or refund question, contact us at [email protected] or +91 98251 19948, or raise a support ticket from your account. If your approved refund has not arrived within the stated time, please reach out and we'll investigate.