Shipping & Delivery Policy

We currently ship across India through our logistics partner (iThink Logistics) and its network of reputed courier services. If a courier service is not available at your PIN code, delivery may be arranged via India Post (Speed Post / Registered Post). Enter your PIN code on the product or checkout page to check serviceability.

Orders are usually processed and dispatched within 2–3 business days of order confirmation (excluding Sundays and public holidays). Because Meradh is a marketplace, items in a single order sold by different Vendors may be packed and shipped separately, and may arrive at different times.

Most orders are delivered within 5–10 business days from dispatch, depending on your location and courier conditions. Delivery to remote or non-metro PIN codes may take longer. Any estimated delivery date shown at checkout is indicative and not a guaranteed date.

Delays may occasionally occur due to weather, regional restrictions, courier issues or events beyond our control; we'll keep you updated and do our best to expedite.

Shipping charges, if any, are calculated based on the order and shown clearly at checkout before you pay. Where an order contains products from multiple Vendors, applicable shipping charges may be computed per Vendor and totalled. Prices are inclusive of applicable taxes; any statutory local levies (such as Octroi/entry tax, where applicable) are extra.

Once your order is dispatched, you'll receive tracking details, and you can follow the status live under My Account → Orders. The tracking timeline updates as the parcel moves from dispatch to out-for-delivery to delivered.

If the package appears tampered with or damaged at the time of delivery, please refuse to accept it and contact us immediately at [email protected] or +91 98251 19948 with your order number. If you notice damage after opening, raise a return within 48 hours with an unboxing video — see our Return & Refund Policy.

Please ensure your shipping address and contact number are accurate and complete. If a delivery fails because the address is incorrect/incomplete, no one is available, or the parcel is repeatedly unclaimed, it may be returned to origin (RTO). We'll contact you to re-arrange delivery where possible; repeated failed deliveries may be treated as a cancellation, with a refund processed per our Return & Refund Policy.

For any delivery-related question, contact us at [email protected] or +91 98251 19948, or raise a support ticket from your account.