Grievance Redressal

MERADH LUXURIOUS PRIVATE LIMITED
PN 365, GN 12, Kantibhai, Khimchand Choksi Ni Chal, Katargam, Near Katargam Bridge, Surat, Gujarat 395004, India
Email: [email protected]
Phone: +91 98251 19948
Working hours: Monday to Friday, 10:00 AM to 6:00 PM IST (excluding public holidays)

You can raise a grievance in any of these ways:

• Raise a support ticket from My Account (fastest — lets us link it to your order);
• Email the Grievance Officer at [email protected];
• Call us at +91 98251 19948 during working hours.

To help us resolve your issue quickly, please include your order number, a description of the problem, and any supporting photos or videos.

We follow these timelines:

• Acknowledgement: within 48 hours of receiving your grievance.
• Resolution: within a reasonable period, and in any case within the timelines prescribed under applicable law (ordinarily within one month of receipt).

If a grievance requires coordination with a Vendor or logistics partner, we will keep you informed of the status until it is resolved.

Meradh Luxurious is a marketplace, and Vendors are the sellers of record for the products they list. For product-specific issues (quality, warranty, description), we will facilitate resolution with the relevant Vendor. Where an issue is within our control (payments, refunds we process, platform functionality), we will resolve it directly.

Nothing in this policy limits your rights under the Consumer Protection Act, 2019. If you are not satisfied with the resolution provided, you may approach the appropriate Consumer Disputes Redressal Commission or other competent authority.